News and Updates
Notice: 03.18.2020 - Emergency repairs are being made on Lazy Livin. The water has been turned off for these repairs and will be back on before end of day. Sorry for any inconvenience this may cause.
On Sunday, March 8th, there was a small section of the water system that had a mechanical failure resulting in the chlorine level to be higher than normal. After a resident contacted the emergency after hours answering service, 540-665-8675, the staff was onsite and the issue was resolved within an hour and the chlorine was brought down to normal levels. We apologize for any inconvenience this may have caused.
Water Meter Upgrade: New residential meters will be installed throughout the water system. Water will be off periodically to each home while the new meters are installed in the upcoming months. Thank you in advance for your cooperation.
The new cloud-based utility billing software is up and running. To access your account, please sign up at
Next Board Meeting - April 13, 2020 @ 7:00 pm
Credit Card Payment: If you experience difficulties with your online payment, please call the office at 540-635-6131 and we will help you.
Fresh Water starts at the Source
Our water at High Knob comes from three natural springs and seven wells deep under the forest ground.
Our water contains a balance of minerals like calcium, manganese, and magnesium that naturally provide taste.
It is not necessary to treat our water with harsh chemicals that can create toxic byproducts. The quality of High Knob’s drinking water matches or exceeds that of most bottled water available today as well as most municipal water sourced from major rivers.
The VA Department of Health recognized our water system as, "one of the finest small water systems in the region." So lift up your glass and drink deep the Pierian spring!
How Our System Works
The High Knob water system obtains its source water from three springs and seven deep wells. Most of these commercial grade wells and all of the springs are located on approximately 60 acres of protected and dedicated water shed property.
The water plant consists of eight ground storage reservoirs with an approximate total capacity of 180,000 gallons. There are 16 pumps of various types and sizes, managed by a computer system with an array of sensors, relays and monitors. Generators provide backup power.
The distribution system consists of approximately 17 miles of water mains of various sizes with associated valves, hydrants, pressure management and monitoring systems. The community’s covenants prohibit wells on most lots. Each customer is served by an individual metered connection.
The total mechanical assets in the High Knob water system range in age from new to over 40 years and would cost $3.8 million in 2014 dollars to replace. In 2005 a major system upgrade costing $1.2 million dollars was completed along with an engineering study conducted in conjunction with the Virginia Department of Health.
Other improvements are ongoing as older assets are replaced. High Knob is pleased to have what VDH officials have described as “one of the finest small water systems in the region” and has received awards for excellence.
High Knob’s water is routinely monitored for quality. Sampling for bacteria is performed monthly while tests for a large array of other constituents are performed quarterly and annually.
Although tests show that in most cases it is not required, light chlorination is used to maintain sanitation throughout the storage system and miles of distribution mains. Most newer model refrigerators remove the chlorine from your water before you fill up your glass.
The Annual Water Quality Report is published in late spring. Monthly Bacteriological Results are also published.