High Knob Utilities, Incorporated (HKUI) is a nonprofit public utility established to provide water to the High Knob community. HKUI is licensed by the Virginia Department of Health.
Water Emergencies
HKUI is operated by on-site staff. For service problems during business hours, call the HKUI office at 540-635-6131.
For water emergencies after business hours, dial 540-665-8675. Please click the FAQ button and read the section about leaks before calling.
Mandatory Water Restrictions in Effect
New Customers
Current Customers
Water Reports
New Service Agreement
Setup Online Account
Renter Alternative Billing
Pay Bill Online
Water Service Policy for Tenants and Agents
Company Information
HKUI Bylaws
Operating Budget
Download a High Knob Map
Our Company & Budget
HKUI was incorporated October 5, 1996. The corporation’s general operations are overseen by a five member Board of Directors. High Knob Utilities, Inc. is wholly owned by the High Knob Owner’s Association, Inc. (HKOAI).
The HKUI directors are elected annually by the HKOAI board of directors, collectively voting the HKUI shares held by HKOAI. The annual meeting is held in October.
Our corporate bylaws were last modified in 2009.
To see our annual budget click here:
State Regulation & Tariff
The business operations of High Knob Utilities, Inc. are governed by a tariff issued by the Virginia State Corporation Commission, Division of Energy Regulation. The rates and procedures outlined in this tariff cannot be changed without the approval of the Virginia State Corporation Commission.
If you have questions or comments on this tariff, please submit them in writing to the attention of the HKUI Board of Directors:
• By email at hkoffice@hkoai.com
• By US Mail at 17 Windy Way, Front Royal, VA 22630
To contact the Division of Energy Regulation:
• Call the Division of Energy Regulation using the SCC's toll-free number (in Virginia only), 1-800-552-7945. In Richmond and outside of Virginia, phone (804) 371-9611. The SCC also has a TDD, telecommunications device for the deaf and hard of hearing, which may be reached by phoning (804) 371-9206.
• You may write the Division of Energy Regulation at P.O. Box 1197, Richmond, VA 23218.
• You may visit the Division of Energy Regulation on the 4th floor in the Tyler Building, 1300 E. Main St., Richmond, VA.
Our Board of Directors
You can contact the HKUI Board of Directors by email at:
Carol Phillips, President
703-554-5966
Tom Lloyd, Vice President
540-622-4575
Brian Ahier, Secretary
541-288-1066
Anthony Pomilla, Director
703-731-0438
Don Hatteberg
763-516-7192
Board Meetings are held on the second Monday of every month at 6pm in the HKOA Clubhouse.